Refund policy
RETURNS & REFUNDS POLICY
Last updated: 19 September 2026
We want you to be happy with your order. This policy sits alongside your legal rights under UK consumer law and doesn't affect them.
Changed your mind?
Under the Consumer Contracts Regulations, you have 14 days from receiving your order to let us know you'd like to cancel. Because our products are cosmetics, they can only be returned for a change of mind if they are unused and still sealed — for hygiene reasons, we can't accept opened or used product back.
To cancel, email hello@thosedays.uk within 14 days. Once we've confirmed, please return the sealed item to us within 14 days. Return postage for a change-of-mind return is at your own cost, and we recommend a tracked service as we can't refund items that don't reach us.
If something's wrong
If your order arrives faulty, damaged, or not as described, you're entitled to a refund or replacement under the Consumer Rights Act — this applies even if the product has been opened. Email hello@thosedays.uk within 14 days of delivery with your order number and a photo of the issue, and we'll sort a replacement or full refund, including any postage you paid. We may cover the cost of returning a faulty item.
Refunds
Once we've received your return (or resolved a faulty-item claim), we'll process your refund within 14 days to your original payment method. We'll refund the price you paid for the product; for change-of-mind returns, the original standard delivery charge is included, but any return postage is not.
What we can't accept
- Opened or used product returned for a change of mind (hygiene).
- Items returned more than 14 days after you notified us.
How to start a return
Email hello@thosedays.uk with your order number and the reason. We'll reply with what to do next.